Shipping & Payment Info

Ebateck store ship all orders from USA. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 2-6 business days from the date that it is placed.
Estimated Ship Timelines Does Not Include Handling Time! Max 2days.

Continental Estimated Ship Timelines*:

Domestic Shipping on USA:
Ups Standard Shipping : Usually arrives in 5 -10 business days
When will my order be shipped?
Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes 2-5 days and after that, we will be sending an email notice with your tracking number on it.

Can I have a tracking number?
Yes, we will send you a tracking number via Email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Your Order” in the Mail Menu.
If you didn’t receive an Email, please contact us, so we can provide you with the information, before making a Charge back, in some cases, Emails don’t get send automatically.

I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

What is your refund policy?
We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
TAX? We don’t have tax nexus in the Rest of World.

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified (With this sort of time frame, it makes it difficult for us to change or cancel your order.)
You can take a look at our Track Order page to see what your shipping status is. If it is over your estimated arrival date, please contact us, and we can take care of this for you.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at here.

+ eBateck Store provides Guaranteed safe and secure payment checkout via PayPal Express Checkout
+ eBateck Store Prices are quoted in US Dollars (USD), and you must pay in USD through PayPal and Stripe Payment.
+ eBateck Store reserves the absolute right to change any product’s price without notice.
+ eBateck Store Product’s price that is displayed throughout the store is genuine, and will appear as so on checkout.
+ Shipping rate that is displayed on our shipping information site is genuine, and will appear as so on checkout.
+ You will be charged the exact amount of money that is displayed on order on checkout.
+ You will not be charged for any sum that is outside of the order.
+ You will not be charged for any orders that cannot be fulfilled and where appropriate eBateck Store will refund to your account any sum deducted by eBateck Store.
+ Payment is due from the moment the order is accepted. After you have submitted your order, eBateck Store may take and shall be entitled to receive such payment as is due in respect of the order.
+ eBateck Store reserves the absolute right to accept or refuse any payment made in any form.
+ eBateck Store does not retain any details of your PayPal account, credit card or debit card.
+ To fulfill an order, eBateck Store will demand the following info:
Customer’s email/phone number
Customer’s shipping address
Customer’s billing address

1. Select style and color
2. Select size and quantity
3. Click “ADD TO CART”
4. Enter shipping and billing information
5. Done! Simple as that!
eBateck Store adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

eBateck Brand – Top Embroidery Patches & Patch Supplier